Privacy Policy

I. Privacy Policy and Information Sharing

1. Purpose

VIETPHONG respects privacy and aims to protect your personal and payment information. The following “Privacy Policy” outlines the commitments we make to respect and protect the rights of visitors.

2. Specific Regulations

2.1/ Information Collection

– When customers make transactions/register accounts on, they must provide necessary information. Customers naturally provide information for VIETPHONG to support exchanges/returns as well as to inform customers of promotions.

– Customers are responsible for ensuring accurate, complete, and up-to-date information.

– If customers need to change previously provided information, there are two ways: Meet directly with sales staff at the store or call the company’s customer service hotline. Provide old information to make corrections and new information to be updated in the information system.

2.2/ Storage and Security of Personal Information

– Customer information, as well as exchanges between customers and VIETPHONG, are stored and secured by VIETPHONG’s system.

– Information will be stored from when customers provide it on VIETPHONG’s system and will not be lost (permanently stored).

– VIETPHONG has appropriate technical and security measures to prevent unauthorized access, use of customer information.

2.3/ Use of Customer Information

– Only internal departments use stored customer information including: Marketing Department, Customer Care Department, Sales Staff at the store, and online sales and shipping team.

* VIETPHONG has the right to use customer-provided information to:

– Deliver to the address provided by customers.

– Provide information related to products, benefits, promotions, or other letters.

– Process orders and provide services, information through website at customers’ requests.

– Use information collected from cookies to improve user experience and the quality of services.

– VIETPHONG uses customer phone numbers to create member accounts. From there, create a “Loyalty Customer Program” offering special benefits and privileges exclusively for VIETPHONG’s loyal customers.

3. Links to Other Websites

– Customers are responsible for protecting their account information and not providing any information related to account and access passwords on on other websites.

4. Sharing Customer Information

VIETPHONG commits not to share customer information with any other companies except for companies and third parties directly related to delivery. We may disclose or provide your personal information in the following cases:

– When requested by law enforcement agencies.

– Share customer information with advertising partners like Google for example, marketing to customers based on customer behavior.

– Market research and analysis reports and absolutely do not transfer to third parties.

5. Use of Cookies

When customers use services or view content provided by VIETPHONG, we automatically collect and store some information in server logs. This information includes:

– Details about how customers use VIETPHONG’s services such as search queries.

– Internet protocol address.

– Device malfunction information such as errors, system activities, hardware settings, browser type, browser language, date and time of request, and referral URL.

– Cookies may identify unique browser or customer account.

6. Contact, Explanation, Questions

Whenever customers need assistance, please contact VIETPHONG at email:

II. Payment Security Policy

– The card payment system on is provided by payment gateway partners licensed to operate legally in Vietnam. Therefore, VIETPHONG’s card payment security standards comply with the security standards of payment partner.
– In addition, VIETPHONG also has its own transaction security standards to ensure the safety of customer payment information.