Warranty Policy

VIETPHONG always strives to provide customers with an excellent shopping experience through a diverse range of products, fashionable designs, modern and elegant stores, and continuously improved after-sales services. Accordingly, VIETPHONG has improved and implemented Lifetime Warranty Policy for all customers shopping at VIETPHONG stores nationwide and online through VIETPHONG’s social media channels and e-commerce platforms: Facebook, Instagram, Shopee.

1. Warranty Procedure

For customer convenience, VIETPHONG warranties all officially distributed products with VIETPHONG’s logo on the product, without the need to present a warranty card.

2. Conditions:

Products are warranted free of charge during use for the following cases:

Insoles, cushion insoles, anti-slip sole attachments, peeled soles, worn heel nails, torn elastic, torn stitching.
Edge paint defects.

There is a warranty fee for decorative details and accessories (locks, hooks, zippers, etc.). If the attached accessories on the product are no longer available, they will be replaced with similar ones.

3. VIETPHONG rejects warranty claims for:

Products not distributed by VIETPHONG.
Excessively worn-out products (excessive wear on leather and soles, no adhesive bond between leather and glue).
Products damaged and faulty due to customer-caused issues such as scratches, worn-out soles, products no longer intact due to animal bites, poor storage causing mold, fading, melting, etc.
In all cases, VIETPHONG’s decision is final.