Return Policy

VIETPHONG’s Return Policy is designed to provide customers with the best shopping experience. All products from VIETPHONG are guaranteed to be brand new, of high quality, and consistent with the description and images on the website when delivered to customers.

1. When can customers exchange products?

Customers can exchange products if they receive items that do not match the description on the website, if the products have defects due to manufacturing, or if they are not satisfied with the purchased items.

2. VIETPHONG’s EXCHANGE POLICY

  • Customers may exchange for another product once and within 3 days from the purchase/receipt date.
  • The exchanged product must meet the following conditions:
    • The product must be unused and clean.
    • The product must be distributed by VIETPHONG.
    • The new product chosen for exchange must be of equal or higher value than the exchanged product. If the new product’s value is lower, the customer will not receive a refund for the difference.
    • If the product to be exchanged was purchased during a promotion, please exchange it during the promotion period to benefit from the discount.

VIETPHONG does not accept returns after payment has been made. Therefore, please inspect the product carefully before payment upon receipt.

3. HOW TO EXCHANGE A PRODUCT

Method 1: Exchange directly at the store – Please bring the product to one of the VIETPHONG stores listed for assistance with the exchange. See the store list HERE.

Method 2: Exchange via postal service: If you are in an area without a VIETPHONG store, please send the product and any accompanying accessories to the following address: 43 Trần Huy Liệu, Ward 11, Phú Nhuận District, HCMC

After receiving the product, VIETPHONG will inspect it according to the exchange policy (this process takes about 2 – 3 days). VIETPHONG will notify the customer of the result by phone and text message once the inspection is complete.

Note:

– The package sent back should clearly indicate the following information corresponding to the address you chose:

43 Trần Huy Liệu, Ward 11, Phú Nhuận District, HCMC

  • Recipient: VIETPHONG
  • Phone number: 0943 065 779
  • Content: VIETPHONG Exchange

– Customers are responsible for the product’s condition when sending it back to VIETPHONG.

Note: The exchange value of the product is calculated based on the product’s price at the time of payment.

4. ABOUT EXCHANGE COSTS

  • VIETPHONG provides free exchanges for customers when shopping at VIETPHONG in cases of manufacturing defects, scratches during shipping, or incorrect delivery.
  • However, if the customer wishes to exchange a product for personal reasons such as dislike of style or color, they must pay the shipping fee for sending the product back to VIETPHONG’s warehouse.

In all cases, VIETPHONG’s decision will be final.